Last updated 11 October 2026

Cancellation and refund policy

This policy covers the kits, courses and webinars sold on compoundlab.in. The kits are digital files sent by email right after you pay, so they can’t be returned. That’s why sales are final once the files are delivered, except in the cases below.

When you get a full refund

• You paid but didn’t get the files within 24 hours, and I can’t fix it once you tell me.
• You were charged twice for the same order.
• A paid webinar or course session is cancelled, or moved to a date you can’t make.

When a refund isn’t possible

• The files were delivered and the folder link works.
• You changed your mind, or bought the wrong kit. If that happens, email me and I’ll see what I can do, such as switching you to the kit you meant to buy.

Failed payments

If money left your account but the payment failed, Razorpay or your bank reverses it automatically, usually within 5 to 7 working days. If it hasn’t come back by then, email me with the payment ID.

How to ask for a refund

Email raviraj@compoundlab.in within 7 days of paying, with the email address you used and the Razorpay payment ID from your receipt. I reply within 2 working days.

How long it takes

Approved refunds go back to the same payment method within 5 to 7 working days.

Cancellations

You can cancel any time before you pay. A kit can’t be cancelled after it’s delivered. For a paid webinar or course, cancel at least 24 hours before it starts and you get a full refund.

Agency services

Retention work for brands is billed under a separate agreement, which sets its own payment and cancellation terms.

Contact

Raviraj Ramavarapu (sole proprietor), trading as Compound Lab. Innov8, Prestige Tech Platina, 11th Floor, No. 32/2 and 34/1, Kadabisanahalli, Bengaluru, Karnataka 560087, India. Email raviraj@compoundlab.in, phone +91 91086 33240.